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Shipping policy

New Reduced Shipping Rates as of 11.08.21

UK Shipping - all UK shipping is tracked with Hermes

  • FREE when you spend £25 or more - Standard Delivery. 
  • £45.05 - DPD Next Day Delivery (if ordered before 1pm)
  • £2.95 - Standard Delivery. 2-3 working days (applies to orders under £25

    Worldwide Shipping

    • £12.50 - Tracked (6-7 working days) - upto 249g weight
    • £16.00 - Tracked (6-7 working days) - over 250g weight

    If any import duty, VAT, Handling Fees or any additional tax is applicable due to the destination country or the value of the order, these can't be pre-paid and would need to be paid by the receiver to the local authority in the destination country. 

    Dispatch

    We aim to dispatch all orders within 48 hours

    Tracked & Untracked - Please Read if shipping internationally

    Untracked - Lure will not accept responsibility if the items are undelivered, if you select untracked, then shipping is at your own risk. We strongly suggest you choose tracked for international shipments.

    In the unlikely event that an untracked parcel is not delivered, we will re-send your items again 20 working days after it was initially posted. Any undelivered parcels will not be re-sent before the 20 working day period due to the timeframe we are able to claim from our courier. 

    Tracked - All items will be provided with tracking number (Hermes, Royal Mail etc). All UK orders are tracked as standard, if shipping internationally - we strongly suggest this method of shipment.

    Unable to Deliver

    Our courier companies will attempt to re-deliver in accordance with their own policy (Hermes is three times for example). If the package cannot be delivered for any reason (no one home, incorrect delivery address etc), the package will then be sent back to Lure. Only once we receive the items back at Lure, will we then contact you to arrange re-delivery - please note we do not offer refunds in this instance, we re-arrange delivery.